Firstly, we are sorry that you are experiencing difficulties with the payment process.
Here's how to proceed, depending on your situation:
Already paid?
Your payment might not have been allocated correctly due to an error in the invoice number or bank details. Please visit the Unzer Customer Portal and describe your issue there, and Unzer will make sure to provide you with support.
Returned the order?
Since returns can take up to 2 weeks to process, a payment reminder will could be sent out if the payment deadline passes during that time.
Please visit the Unzer Customer Portal and notify Unzer about your return. They will then temporarily pause your payment while we process your return.
Missed the payment deadline?
No worries. Just pay the outstanding amount using the bank details and invoice number provided in your payment reminder. If you need more time, take a look through the payment options in the Unzer Customer Portal.