We are sorry there was a mix-up.
The payment method "purchase on account" is processed directly by Klarna, our payment provider. This means that you would absolutely need to transfer the payment directly to the bank account details provided by Klarna. You should have received the invoice data and payment instructions from Klarna via email shortly after your purchase.
While we cannot forward a payment made to us in error to Klarna, we will ensure that the payment made in error is refunded to you. Please allow up to 10 days for our accounting department to process the refund before contacting us.
During this time, it is crucial that you settle the invoice with Klarna within the payment period granted to you. As a merchant, we do not have access to the exact bank details and payment reference required.
We appreciate your understanding in this matter.