We apologise if you have not received your order confirmation promptly. Normally, the order confirmation is automatically sent to the email address provided during the purchase process. If you are unable to locate this email, we kindly ask you to check your spam or junk folder as it may have been filtered there by mistake.
In rare instances, there may be server conditions which cause a delay in the delivery of the order confirmation. Please allow up to 24 hours for the email to arrive.
If you have checked both your inbox and spam folder and still have not received the order confirmation after 24 hours, please contact our customer service team with your relevant order details. They will be glad to assist you in resolving this issue.