Due to both legal and technical reasons, we are unable to accommodate changes once an order has been placed, and it is generally not possible to cancel an order. We recommend carefully reviewing your payment method and address details before finalising your order.
In exceptional cases, we may be able to accommodate a cancellation request. If you urgently need to cancel your order, please reach out to our customer service team via our contact form. While we cannot guarantee an immediate successful cancellation, we will do our best to assist you within the limits of our capabilities.
We are actively working on implementing a technical solution that will allow customers to cancel orders directly through their user accounts. This feature will be available in the near future, providing you with more convenience and flexibility.
However, please keep in mind that even if cancellation is not possible, you can still initiate a return of the goods in accordance with the applicable legal provisions. Our customer service team will be happy to guide you through the return process if needed.