We are sorry that you are experiencing difficulties while trying to place an order. Please check these two points first to see if they resolve the problem:
1. Ensure that you have provided all the required information marked with an asterisk (*) during the checkout process.
2. After selecting your payment and shipping methods, remember to click on "Save" to save your selections.
If you are still unable to successfully place your order, please contact our customer service team at email@example.com or through our contact form. Our dedicated team will promptly assist you after reviewing your request.
To expedite the troubleshooting process, please provide the following information when contacting us:
- Was anything not displayed correctly in the checkout?
- Were there any options that you could not click?
- Have you already attempted to place the order using a different browser? If so, please specify the browser (including the version) and let us know what happened.
- Have you provided all the required data, including your delivery and billing address, desired payment method and shipping method?
- Have you tried an alternative payment method? If yes, please provide the exact payment method used and let us know if anything changed.
- Did you encounter any error messages during the process? If possible, share the exact wording of the error message or provide a screenshot if available.