We understand that sometimes you may need to make changes to your order. However, once an order has been placed, it is not possible to modify it. If you wish to purchase additional products, we kindly request that you place a new order. In the event that you receive any unwanted items, you can return them after receiving them. Please remember to include your order number in the package when returning items.
Once we receive and process your return, we will promptly initiate a refund for the purchase price.
Address changes:
We regret to inform you that it is not possible to modify the delivery or billing address after an order has been placed. This limitation is in accordance with legal and procedural requirements, which vary depending on the chosen payment method.
If you need to cancel your order, we recommend contacting us as soon as possible after placing the order. Each cancellation request is manually reviewed by our team, and we will communicate with you regarding the cancellation as quickly as possible. In the case of a successful cancellation, a member of our customer service team will confirm via email. Please note that a confirmation of receipt of your cancellation request does not guarantee a successful cancellation.
Once your previous order has been successfully cancelled, you are welcome to proceed with placing a new order with the desired items or corrected address directly through our online shop.
Thank you for your understanding!