We are sorry that you have not yet been able to locate your parcel.
In such cases, we recommend contacting all relevant parties nearby, including neighbours, family members, sublettors, the superintendant or any reception personnel who may have received the parcel on your behalf.
If you have authorised the shipping carrier to drop off the parcel at a specific location, please be aware that our liability extends only until the delivery to the desired drop-off location. It is important to understand that if the shipment goes missing from this location or cannot be located upon your arrival, we cannot utilise the parcel insurance provided by the shipping carrier, nor offer a refund for the order amount. Therefore, we strongly advise you to carefully consider the desired storage location. The chosen location should be easily accessible for the shipping carrier, while also ensuring the security of your shipment to prevent theft by third parties.
We understand the importance of resolving this issue promptly, and we are here to assist you throughout the process. If you require further assistance or have additional concerns, please do not hesitate to contact our customer service team.